Shipping policy
Shipping Policy
Last updated: October 2026
Where we ship
We ship across India with Shiprocket. Ordering from outside India? WhatsApp or email us before you order and we'll help.
When your order leaves us
Every piece is 3D printed to order, so nothing sits in a warehouse.
- Prepaid orders are printed, checked, packed and shipped within 1–2 business days.
- Cash-on-delivery orders ship 1–2 business days after you confirm your order on WhatsApp.
- Name-engraved pieces may take a couple of extra days to print.
Business days are Monday to Saturday, excluding public holidays. The "ships by" date on each product page shows the latest we aim to ship. If your order is going to be late, we'll message you.
How long delivery takes
After your order ships, delivery usually takes:
| Destination | Typical delivery after dispatch |
|---|---|
| Metro cities | 2–5 days |
| Rest of India | 3–6 days |
| North-east, J&K and remote areas | 6–10 days |
These are estimates; courier delays occasionally happen.
Shipping options and charges
| Option | Charge | Notes |
|---|---|---|
| Standard (prepaid) | ₹99 | Free on orders of ₹1,999 or more |
| Express | ₹249 | Usually 2–3 days to metro cities once it ships |
| Cash on Delivery (COD) | ₹199 | A separate delivery option, chosen instead of Standard. The ₹199 applies at any order value (free shipping over ₹1,999 is for prepaid Standard orders). |
Express speeds up the courier only. Printing and packing still take 1–2 business days, so your ships-by date stays the same.
Every prepaid order also gets a free Pooky sticker pack.
Cash on delivery
Where COD is available for your pincode, you'll see it at checkout. Before we start printing, we'll confirm your COD order with you on WhatsApp, so please reply and we can get started.
Tracking
When your order ships, you'll get a tracking link by email and WhatsApp.
Address changes
Need to change your address? Message us before your order ships. Once it has shipped, we can't change it.
Failed delivery and returns to origin (RTO)
- The courier may call you before delivering. Please keep your phone reachable and double-check your address and pincode at checkout.
- If a parcel comes back to us because the address was incomplete or wrong, nobody was available, or delivery was refused:
- Prepaid orders: we'll contact you to arrange reshipping (a reshipping charge may apply) or a refund of the order value minus shipping costs.
- COD orders: we'll reach out to understand what happened. If a COD order is refused, we may ask for prepayment on future orders.
- If a parcel comes back because of a courier error, we'll reship it free.
Damaged in transit?
See our Refunds & Returns policy. Send us a photo within 30 days of delivery and we'll reprint or refund. An unboxing video helps but is never required.
Questions?
WhatsApp +91 81281 69496 · shop@pookygifts.com · Instagram @pookyclub